Chatbot Market to 2027, Future Outlook, COVID-19 Impact Analysis, Forecast 2021-2027
The global chatbot market is anticipated
to grow at a CAGR of around 25.4% during the forecast period (2021-2027). The
growth in the chatbot market is driven by the increased industrialization. Due
to increased industrialization, the disposable income and standard of living in
major economies has also increased due to which the demand for smartphone has
surged. The industrialization has transformed many businesses, industries,
economies, and societies. With advancement in AI-based and machine learning
technologies, many small and big sized enterprises are now adopting effective
customer care solution to improve their business activities and to maintain
their customer relationship management. The factors that have surged the demand
for chatbots comprises increasing 24/7 customer service solutions, advancements
in technologies, and adoption of chatbots among various industries. Due to the
benefits offered by the chatbots such low operational cost, personalized
experience, robust customer data monitoring, easy implementation, better
insights, among others are making them best asset for industries and big
organizations. Surge in the integration of chatbots with social media apps such
as Messengers, WhatsApp, WeChat, and increased awareness regarding their
benefits has fueled the chatbot market growth.
A full report of Chatbot Market is available at: https://www.omrglobal.com/industry-reports/chatbot-market
Moreover, the major key players are also
contributing to the growth of the market by providing advanced technology based
chatbots. For instance, in January 2021, Amazon Web Service has launched Amazon
Lex V2 console and APIs with 3 major benefits to build, deploy, and manage
chatbots. Similarly, in February 2021, Kore.ai launched a contact
center-as-a-service (CCaaS) AI based smart virtual assistance in Japanese to
transform their customer service operations through the use of AI in native
language. The increasing partnership collaborations among market players are
also enhancing the market growth. In January 2019, IBM signed a partnership
collaboration agreement Ingenico Group to build a payment-enabled chatbot in
order to deliver personalized experiences to their customers.
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Market
Coverage
·
The market number available for – 2020-2027
·
Base year- 2020
·
Forecast period- 2021-2027
·
Segment Covered-
o By
Component
o By
Deployment Model
o By
Verticals
o By
Application
·
Regions Covered-
o North
America
o Europe
o Asia-Pacific
o Rest
of the World
·
Competitive Landscape- IBM Corp., Microsoft
Corp., Google LLC., Amazon Web Services (AWS), Oracle, Creative Virtual Ltd.,
Artificial Solution International AB, Botsify Inc., Kore.ai, Nuance
Communication, Inc., among others.
Key
questions addressed by the report
·
What is the market growth rate?
·
Which segment and region dominate the market in
the base year?
·
Which segment and region will project the
fastest growth in the market?
·
How COVID-19 impacted the market?
o Deviation
from the pre-COVID-19 forecast
o Most
affected region and segment
·
Who is the leader in the market?
·
How are players addressing challenges to sustain
growth?
·
Where is the investment opportunity?
Global
Chatbot Market Report Segment
By
Deployment Model
·
On-Premises
·
Cloud-based
By
Component
·
Solution
·
Services
By
Verticals
·
Healthcare
·
Travel and Hospitality
·
Media and Entertainment
·
Telecommunication
·
Banking & Financial Service and Insurance
(BFSI)
·
Retail and E-commerce
·
Others
By
Application
·
Customer Care
·
Branding & Advertisement
·
Data Privacy and Compliance
·
Employee Engagement and On-boarding
·
Payment Processing
·
Others
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customization @ https://www.omrglobal.com/report-customization/chatbot-market
Chatbot Market– Segment by Region
North America
·
United States
·
Canada
Europe
·
Germany
·
United Kingdom
·
France
·
Spain
·
Italy
·
Rest of Europe
Asia-Pacific
·
China
·
Japan
·
India
·
Rest of Asia-Pacific
Rest of the World
·
Middle East &
Africa
·
Latin America
Company Profiles
·
[24]7.ai, Inc
·
Acuvate Software
Pvt Ltd.
·
Aivo
·
Amazon Web Services
Inc.
·
Artificial Solution
International AB
·
Botsify Inc.
·
CogniCor
Technologies Inc.
·
Contus
·
Conversica, Inc
·
Creative Virtual
Ltd.
·
eGain Corp. (US)
·
Google LLC.
·
IBM Corp.
·
Inbenta
Technologies Inc.
·
Kevit Technologies
·
LiveChat, Inc
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